➡️ Shipping Policy - BrilliantShop

➡️ 1. Introduction

At BrilliantShop, we are committed to providing an efficient and secure shopping experience. Our Shipping Policy details all aspects related to the delivery of our products, including timelines, carriers used, coverage areas, and possible costs. By making a purchase in our store, you accept the terms outlined below.

We constantly work to optimize our logistics processes, ensuring that your orders arrive within the stipulated timeframe. With the support of reliable carriers such as FedEx, DHL, and Aliexpress, we guarantee secure and trackable deliveries. This policy covers information on average shipping times, shipping costs, geographical coverage, and any exceptions.

➡️ 2. Delivery Timelines

The delivery time for BrilliantShop products varies between 7 to 14 business days, depending on the recipient's location and the selected carrier. The timeline starts counting from payment confirmation and order issuance.

Factors such as holidays, strikes, weather issues, or other unforeseen situations may impact delivery timelines. In case of delays, our support team will be available to provide information and necessary assistance. Customers will receive a tracking code as soon as the order is dispatched to monitor the package location in real time.

➡️ 3. Carriers Used

To ensure security and speed, we work with renowned international carriers, including FedEx, DHL, and Aliexpress. Cainiao is the Chinese carrier used by Aliexpress for deliveries in the United Kingdom. Each carrier may have specific delivery and tracking rules, detailed in the confirmation email sent to the customer.

Carriers are chosen based on the order's destination and service availability in the customer's region. We always seek the best option to ensure deliveries within the stipulated timeframe and in appropriate conditions.

➡️ 4. Shipping Costs

BrilliantShop offers free shipping for all purchases made in the United Kingdom. For other regions in Europe, shipping costs may vary depending on the weight and dimensions of the product as well as the selected carrier. Any additional cost will be informed at checkout before finalizing the purchase.

If the customer wishes for an express shipping method, they can select the option at the time of purchase, with a possible additional charge. Express shipping has reduced delivery times and can be viewed directly on the product page or in the shopping cart.

➡️ 5. Covered Regions

Currently, we deliver throughout the United Kingdom and various regions in Europe. Orders for other regions may be subject to restrictions or additional charges. Before making your purchase, ensure that your location is within the informed coverage area.

Customers outside the United Kingdom should consider any applicable customs costs or additional taxes, which are the buyer's responsibility. If you have questions about shipping to a specific country, contact our support team before finalizing your purchase.

➡️ 6. Order Tracking

All orders shipped by BrilliantShop include a tracking code for monitoring. The code will be sent to the email registered at the time of purchase as soon as the carrier processes the shipment.

To track your order, simply access the chosen carrier's website and enter the provided tracking code. If there is any discrepancy or issue with tracking, contact us immediately so we can assist you.

➡️ 7. Delays and Delivery Issues

While we work to ensure on-time deliveries, some situations may cause unexpected delays, such as adverse weather conditions, customs issues, strikes, or exceptional situations.

If an order is not delivered within the estimated timeframe, we request that the customer contact our support team so we can investigate the situation with the carrier. If the carrier confirms the loss of the order, we will provide a new shipment or a full refund.

➡️ 8. Contact and Support

If you need more information about our Shipping Policy or have any questions about your delivery, our support team is available to assist.

BrilliantShop does not provide support via WhatsApp. All communications must be made exclusively through the support email below:

📧 Support Email: customerservices@brilliantshop.com

Our support is available Monday to Friday, from 8 AM to 7 PM (GMT). We will respond as quickly as possible to ensure a satisfactory shopping experience.